Question 1

Do I want the Classic or CenterFit?

Accepted Answer

While the CenterFit was originally designed for operators with larger chests, we found that some other operators (regardless of body type) also preferred it. Both versions offer the same weight transfer, it's really up to you if you find the front strut more comfortable on the right or in the center of your chest when operating. When using the Undersling, the CenterFit does allow a little more space along the right side of your body.

Question 2

Do I want the tall or short size?

Accepted Answer

The tall size will fit the majority of operators, but if you have a shorter torso, go for the short.  Measure from your front hip point to the top middle of your shoulder.  If you're less than 20" order a short, more than 20" order a tall.  Your front hip point is the part that feels like the tip of the triangle in your hip on the front side that is right around your belt line.  Of course there's overlap between the two sizes, so if you're right at 20" either will work.

Question 3

How can I try one out?

Accepted Answer

If you're in Los Angeles please email us (mailto:info@ergorig.com)or call 310-415-3331 to arrange a demo.

If you're anywhere else you can email us (mailto:info@ergorig.com)and we will try to connect you with a reseller in your area.

Or you're welcome to use our 14 day return policy as a way to try it out at home. If you don't like it, just ship it back for a refund!

Question 4

Will the Ergorig work with any camera?

Accepted Answer

YES! Since the camera doesn't connect to the Ergorig, you can put any kind of camera on it. It will take heavier film/tv cameras, sport/ENG style, prosumer builds, and everything in between.

Question 5

What about walking/running/sitting with an Ergorig?

Accepted Answer

Everything you can do with a camera on your shoulder you can do with an Ergorig.  If you're curious about how traditional shoulder handheld compairs with Ergorig handheld, see this demo video (see the playlist for specific videos):
https://www.youtube.com/watch?v=MI8ZxaIHi2A

Question 6

Can you ship outside the US?

Accepted Answer

Yes, shipping charges can be seen in your cart, and you are responsible for any local taxes or tariffs.  Or please email us (mailto:info@ergorig.com)to see if we already have dealers in your country!

Question 7

What's your return policy?

Accepted Answer

We're pretty sure you will love it, but if for whatever reason you're not happy with your Ergorig, you can return it for a full refund within 14 days of arrival, as long as it is still in new condition. Please email adam@cinemadevices.com for a free return shipping label.

Returns are accepted worldwide, but you are responsible for shipping costs if you're outside the continental US.

Question 8

Can I use my own shipping account?

Accepted Answer

Yes, please email u(mailto:info@ergorig.com)s with your own FedEx, UPS, or DHL shipping account number if that's easier for you.

Question 9

How do I undersling the camera?

Accepted Answer

The best way is to use the Undersling attachment, which allows for elegant on-the-fly adjustable underslung shooting with the same weight transfer as if a camera was on top of your Ergorig.  Just wrap the strap on the capture/release mechanism around the top handle of your camera at it's balance point, buckle it in and you're good to go.  Feed the band through, and use your right thumb to release the tension and your left hand to pull it through to set your desired operating height.  The Undersling kit comes with two bands, the capture/release mechanism, and the plate to attach to your Ergorig.

If you already own an Ergorig, you can purchase the Undersling attachment seperately.  Your rig already has the holes ready to attach the top portion of the Undersling to it.  Five screws and it's ready.
 
If you want to shoot underslung without the Undersling attachment, you can also just attach any strap to an eyelet the top handle of the camera and wrap it around the top gripping pad on your Ergorig.  It will take the weight, and the midriff straps will keep everything in place.

Question 10

How do I set up my Undersling?

Accepted Answer

This two videos will walk you through it: 
https://vimeo.com/385424250
https://vimeo.com/368424599

Question 11

How do I install my Undersling Riser?

Accepted Answer

https://www.youtube.com/watch?v=nctYzrdp4MU

Question 12

How do I adjust the fit of my Ergorig?

Accepted Answer

The rear strut's position on the belt only needs to be set once, and has different positions along the rear of the belt for different waist sizes. This adjustment effectively sets the position of where the shoulder of the rig sits relative to your neck, because it is setting the length of the belt between the struts on your right hip. Simply remove the four screws and replace them in the new holes for the desired belt size.  Press down on the belt so it creates a flat surface to make it easier when replacing the screws.  
 
Height adjustments of the front and rear struts can be made by loosening the two knobs on each, while on or off your body. Most operators prefer to have it sit just above their shoulders, low enough to feel a little contact, but high enough to not actually feel any weight.  (You can also float the rig as high as you want above your shoulder if you want the camera to sit higher)  Once you have it around the right height (with the front and rear struts more or less even), to make small adjustments you only need to adjust the front strut's height.  Keep in mind you want the belt to sit just above your hips, so when there is weight on the rig it will rest onto your hips- and tighten it as much as you can. It's very important to have the belt super tight!
 
The midriff plate/strap can be raised/lowered independently to the desired position along both the front and rear struts to move the side strap to a comfortable position across your torso (below your left arm).  For female operators, this may be either above or below the chest line.  The rig will settle a little bit when the weight of a camera sits on it, so make sure to throw a camera on to feel how it will be when operating.
 
Lastly, the shoulder plate can be angled as well as slid away from your neck if needed by loosening the four mounting screws on the top of the struts.
 
See this video for more info: https://vimeo.com/332911283/cca2b56b29 (https://vimeo.com/332911283/cca2b56b29)

Question 13

How much does it weigh?

Accepted Answer

A measly 5 lbs

Question 14

How does it pack for travel?

Accepted Answer

Ergorigs can easily collapse to pack away by unscrewing the front and rear screws from the struts to detach the belt.  If you need it even smaller, you can also remove one or both of the struts from the shoulder plate by unscrewing the top two or four nuts.

Also, pro tip: airlines in the US do not count medical assistive devices towards carry-on allotment, as long as they are in a bag without any other personal items in it. Ergorigs are back braces, made to protect your health, and should be considered an assistive device. Please check with your airline in advance of flying to confirm that they will allow you to carry your Ergorig on outside of your allotted carry-on allowance. Of course you could be subject to a gate agent who doesn't understand the rules, we all know airlines and their employees don't always don't always act how we would prefer!

Question 15

Are the pads washable?

Accepted Answer

Yes!  The front, back, and lower shoulder pads are removable and washable.

Question 16

Can I convert my Ergorig Classic into a CenterFit version?

Accepted Answer

You can convert your Ergorig I Classic to a CenterFit with a conversion kit found here.(http://www.ergorig.com/replacementparts) Due to the speed latches, Ergorig II Classics are not able to be converted.

Question 17

Where can I rent from?

Accepted Answer

Panavision, AbleCine, ARC, HD Optics, Lightstone, Antagonist Camera, DC Camera, The Camera Dept., and Keslow all carry Ergorigs, or check with your local rental house as more and more are carrying them.

Question 18

I need replacement parts!

Accepted Answer

No problem! You can find replacement parts here.(http://www.ergorig.com/replacementparts)

Question 19

I want to see some test footage!

Accepted Answer

Of course! Here's a video for you: 
https://www.youtube.com/watch?v=MI8ZxaIHi2A

Question 20

I'm having trouble getting the perfect fit

Accepted Answer

Please email us (adam@cinemadevices.com)to schedule a virtual fitting so we can make sure you're getting the best fit possible!

Question 21

What is the warranty?

Accepted Answer

All products come with a 2 year warranty against any mechanical defects. Please email info@ergorig.com (info@ergorig.com)with any warranty questions or to submit a claim.

FAQ